Frequently Asked Questions

1. What is a herbal foot soak bag?

Our herbal foot soak bags are made with carefully selected herbal ingredients and are designed for a relaxing foot bath experience and daily self-care routine.

They provide a simple and natural way to enjoy a traditional herbal soaking ritual at home.

2. Is this product a medicine?

No.

Our herbal foot soak bags are not medicine and are not intended to diagnose, treat, cure, or prevent any disease.

They are designed for external foot soaking and personal wellness use only.

3. What ingredients are included?

Our products contain carefully selected herbal ingredients.

Ingredients may vary depending on the product collection.

Please check the product page for the complete ingredient list of each product.

4. How do I use the herbal foot soak bags?

Recommended use:

  1. Place the herbal foot soak bag into a basin.
  2. Add warm water and allow the ingredients to infuse.
  3. Adjust the water temperature to a comfortable level.
  4. Soak your feet and enjoy your relaxation time.

Please follow the specific instructions included with your product.

5. How long should I soak my feet?

A typical foot soak session is around:

15-20 minutes

Adjust the duration according to your personal comfort.

Shipping Questions

6. How long does shipping take?

For US orders:

Estimated delivery time:

7-15 calendar days

Delivery time includes:

  • International transportation
  • Customs processing
  • Local delivery

7. Do I need to pay customs fees or taxes?

No.

All US orders are shipped with DDP (Delivered Duty Paid) service.

Customers will not be required to pay additional customs duties or clearance fees upon delivery.

8. How can I track my order?

Once your order has been shipped, we will send tracking information by email.

You can use the tracking number to follow your package throughout delivery.

9. Which shipping carriers do you use?

Depending on your location, orders may be delivered by local delivery partners including:

  • USPS
  • UniUni
  • GOFO

The final carrier may vary depending on your address.

Order Questions

10. Can I change or cancel my order?

Orders can be canceled or modified within:

24 hours after purchase

After the order has been processed or shipped, changes may not be possible.

11. What if my package does not arrive?

If your package does not arrive within the estimated delivery timeframe, please contact us.

We will assist by checking:

  • Tracking information
  • Shipping status
  • Delivery records

12. What if my package shows delivered but I did not receive it?

Please contact us as soon as possible.

We will help verify the delivery information and work with our logistics partners to assist you.

Product Care & Safety

13. How should I store my herbal foot soak bags?

Store in a cool, dry place away from moisture.

Keep the product sealed until use.

14. Can I reuse the herbal foot soak bag?

For the best experience, we recommend using a new bag for each soaking session.

15. Who should avoid using this product?

If you have specific concerns or sensitivities, please consult a healthcare professional before use.

Discontinue use if irritation occurs.

Contact

16. How can I contact you?

If you have any questions, please contact our customer support team:

Email:

 

maoxiansheng94@gmail.com