Returns & Refunds

We want you to be completely satisfied with your purchase.

If you experience any issues with your order, please contact our customer support team. We will review your request and provide assistance based on your situation.

Order Cancellation

You may request to cancel your order within 24 hours after placing the order.

Once your order has been processed, packed, or shipped, cancellation requests may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos of the product and packaging
  • A description of the issue

After reviewing your request, we will provide an appropriate solution, which may include:

  • Replacement
  • Refund
  • Other available solutions

Missing or Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We will assist you by checking:

  • Shipping status
  • Tracking information
  • Delivery records

For packages marked as delivered by the carrier, additional verification may be required.

Delivery Issues

If delivery problems occur due to:

  • Incorrect shipping address provided by the customer
  • Missing address information
  • Customer refusal of delivery
  • Failure to collect the package

additional handling may be required.

Please contact us as soon as possible so we can assist you.

Customs & Shipping Exceptions

For international shipments, customs inspections or transportation issues may occasionally occur.

Our logistics partners will assist with related processing.

Depending on the situation, the package may be:

  • Reshipped
  • Returned
  • Handled according to the available shipping solution

Returns

Due to hygiene and personal care considerations, opened or used products may not be eligible for return.

If you wish to return an unopened product, please contact us first for return instructions.

Returned items must:

  • Be unused
  • Remain in original packaging
  • Include all original components

Refund Processing

Once your refund request is approved, the refund will be processed to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:

 

maoxiansheng94@gmail.com